---
title: "Keep your account and app settings understandable | Sakenly"
description: "Sakenly account guidance: browse as a guest, sign in for messages and adverts, manage notification and location permissions, report problems and understand deletion."
url: https://sakenly.impulse-apps.de/faq/account-and-notifications/
language: en
website: Sakenly
publisher: Impulse Apps
---

# Keep your account and app settings understandable

Know which actions need an account, which settings belong to the app and which choices are controlled by your phone.

**See a real app screen**

![Sakenly product preview for this guide](https://sakenly.impulse-apps.de/img/screens/en/entdecken.webp)

A real app preview. Example homes and amounts are illustrative.

[App & availability](https://sakenly.impulse-apps.de/app/)

Impulse Apps Reviewed: 7 October 2026

## Use guest browsing for the first look

You can browse and search without creating an account. Sign in when you want to message an advertiser, request a viewing, publish a property or manage account-based saved searches. The app offers email and password, Sign in with Apple and Sign in with Google.

Use the same sign-in method when returning to an existing account. If email sign-in is the method you use and you cannot remember the password, use the password-reset flow. Never send a password or verification code to support or another user.

## Review the details you choose to publish

The profile can include information such as a name, photo, phone number and company. Add details that are relevant to your use of the marketplace, and review the public-facing profile before advertising. Public profile information and private messages have different audiences.

The privacy policy describes account, listing and message data, saved items and permissions. It also explains that sellers receive aggregate listing activity rather than the identities of people who viewed or saved a home.

## Check app preferences and phone permission

Notification preferences in the app allow you to choose the kinds of updates you want. Your phone separately decides whether the app may display notifications. Saved searches also have their own alert switch and frequency, so review that search if only its updates are missing.

If a notification does not arrive, open the app to check the current conversation or viewing status. Confirm your connection and the relevant permissions before assuming a request or message was lost. A notification is a reminder to look at the current information, not the only copy of it.

## Keep permissions tied to the task

Location permission supports nearby discovery while the app is in use. Searching by named area is available without it. Photo-library permission is relevant when adding photos to an advert. If a permission was declined, review it in the phone’s settings when you decide to use that feature.

When asking support about a permission problem, state which action you tried and what appeared. A cropped screenshot of the permission or error can be useful; remove messages, contact details and other private content that the issue does not require.

## Understand deletion and subscriptions separately

The existing account-deletion route is Profile → Privacy policy → Your data → Delete my account. Read the confirmation carefully because deletion removes account content such as the profile, listings, saved items and messages. If you only want fewer alerts, change notification settings instead.

An optional store subscription is managed separately in the store account. Deleting a Sakenly account is not the same as cancelling that subscription. The privacy policy and support page explain the current account options; support can help with an app issue without needing your password.

## A check before the next step

For an account issue, record your sign-in method, the exact action and the visible result. For alerts, check the relevant search or notification preference and the phone permission separately. Do not send a password, verification code or complete private conversation to explain a small settings problem.

## Questions about this guide

**Can I turn off alerts without deleting my account?**

Yes. Change app or phone notification settings, or turn alerts off for a particular saved search.

**What should I send when reporting an app issue?**

Your phone model, system and app versions, the action you tried, the result and any relevant reference. Remove unrelated private information from screenshots.

## Keep the next step clear.

Practical guides for the next part of your search.

### [Saved searches & alerts](https://sakenly.impulse-apps.de/app/saved-searches/)

Save a property you want to revisit. Save a search when you want to revisit a set of choices and hear about new matching listings.

### [Contact & privacy](https://sakenly.impulse-apps.de/faq/contact-and-privacy/)

A helpful first conversation is about the property. Keep questions specific, understand which communication channel you are using and leave unrelated personal information out.

### [Creating a property advert](https://sakenly.impulse-apps.de/for-sellers/publish/)

A complete advert helps people work out whether the property fits before they contact you. Gather the details once, then review them as a reader.

[Browse all Sakenly guides](https://sakenly.impulse-apps.de/guides/)