---
title: "Ask useful questions and share only what is needed | Sakenly"
description: "Contact Sakenly advertisers with clear property questions, understand app chat versus call or WhatsApp, protect personal details and find reporting tools."
url: https://sakenly.impulse-apps.de/faq/contact-and-privacy/
language: en
website: Sakenly
publisher: Impulse Apps
---

# Ask useful questions and share only what is needed

A helpful first conversation is about the property. Keep questions specific, understand which communication channel you are using and leave unrelated personal information out.

**See a real app screen**

![Sakenly product preview for this guide](https://sakenly.impulse-apps.de/img/screens/en/chat.webp)

A real app preview. Example homes and amounts are illustrative.

[App & availability](https://sakenly.impulse-apps.de/app/)

Impulse Apps Reviewed: 7 October 2026

## Start with the listing and an unanswered question

Read the description, location, price and delivery fields before sending an enquiry. Name the detail that needs clarification and explain the next practical step you want. A move-in month or viewing preference can help; a full home address, identity scan or financial history is usually unrelated to an initial question.

Avoid copying a large list of personal information into several conversations. A short message about the particular property is easier for an advertiser to answer and easier for you to follow later.

Example wording to adapt

> Hello, is this property still available? The furnishing field is not filled in. Could you clarify what is included and which times are available for a viewing?

## Know when you leave the app conversation

Sakenly offers app messaging and contact actions for call or WhatsApp where the advertiser provides the relevant details. App messages belong to the conversation between the participants. Calling or using WhatsApp takes the conversation into another service and may share your phone number or profile according to that service’s settings.

Before switching channels, consider whether app chat already answers your question. If you do switch, restate which listing you mean and keep any agreed appointment details somewhere you can find them.

## Keep private choices separate from public details

Your saved properties and saved searches are private. Advertisers receive aggregate activity for their own listings and do not see who viewed or saved a home. Public profile details and published listings are a different matter: review what you choose to add to your profile.

Do not send passwords, verification codes or payment credentials to another user. A request to communicate about a property is not a reason to provide access to your account. Read the privacy policy for the existing data categories and account choices.

## Use reporting tools when something is wrong

The app provides reporting from listings, chat and profiles. Use the place that best matches the issue and include a factual explanation: what was stated, what did not match and which interaction is affected. Avoid including unrelated documents or private information about other people.

If the issue is a technical problem with sending a message or opening a report, contact support with your app version, phone model and steps. Support can investigate app issues; a report does not confirm the outcome of a property transaction.

## Keep the marketplace role clear

Sakenly connects people looking for homes with advertisers. It does not act as a property broker, take payments for a home or hold money on behalf of either side. Requests for a payment or an agreement belong to a separate conversation between the parties. The contact tools do not certify the other person or the property.

## A check before the next step

A first message can contain a reference, purpose, timing and two questions. Ask why additional information is needed before sharing it, and keep the conversation tied to the actual home. If you report a problem, include the relevant reference and necessary evidence without repeating unrelated private data.

## Questions about this guide

**Can another user read my saved homes?**

No. Saved homes and saved searches are private to you.

**Will my app chat automatically appear in WhatsApp?**

No. App messaging and WhatsApp are separate communication channels. If you switch, keep the property and agreed details clear in the new conversation.

## Keep the next step clear.

Practical guides for the next part of your search.

### [Planning a viewing](https://sakenly.impulse-apps.de/find-a-home/viewings/)

A viewing is the moment to connect the listing with the actual home. Decide what you need to see before you request a time.

### [Accounts & notifications](https://sakenly.impulse-apps.de/faq/account-and-notifications/)

Know which actions need an account, which settings belong to the app and which choices are controlled by your phone.

### [Checking an advert](https://sakenly.impulse-apps.de/faq/property-checks/)

An attractive advert is a starting point. Compare its fields, images and description before deciding which claims still need confirmation.

[Browse all Sakenly guides](https://sakenly.impulse-apps.de/guides/)