Find the right help.
Start with the guide for your issue, or write to Sakenly support with the details that help explain it.
A clear reference and a short description are enough to start. Leave unrelated documents and private account details out.
Your account or settings
Check the account guide for guest browsing, sign-in, permissions, alerts and deletion. If the issue continues, tell support which action failed and how you signed in. Never send your password or verification codes.
Accounts & notificationsA property advert or conversation
Use Report on the listing, in chat or on the profile for a concern about content or behaviour. Describe the specific mismatch and include the listing reference. Availability and property agreements need to be confirmed with the advertiser.
Checking an advertAn app issue
Include your phone model, system version, app version, the steps you took and what appeared. Say whether the issue repeats and whether it affects one listing or several. A cropped screenshot can help; remove unrelated personal information.
Contact & privacyAnswers you can use now.
Practical guides for the next part of your search.
Accounts & notifications
Know which actions need an account, which settings belong to the app and which choices are controlled by your phone.
Saved searches & alerts
Save a property you want to revisit. Save a search when you want to revisit a set of choices and hear about new matching listings.
Checking an advert
An attractive advert is a starting point. Compare its fields, images and description before deciding which claims still need confirmation.